Simple Coat-Hook Placement & Walk-In Flow Awareness

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Privacy Policy

Effective Date: December 15, 2025

Last Updated: December 15, 2025

1. Introduction

Home Entry Coat Hook Placement & Walk-In Flow Basics ("we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

2. Information We Collect

We collect the following categories of personal information:

• Contact Information: Full name, email address, and province of residence
• Preference Data: Your selected main focus area (hook-placement basics, walk-in flow overview, everyday entry habits, or general learning)
• Technical Information: IP address, browser type, device information, cookies, and usage data
• Communication Records: Emails, support requests, and feedback you provide

3. How We Collect Information

We collect information through:

• Online forms when you request our Walk-In Flow Guide
• Cookies and similar tracking technologies
• Email correspondence
• Website analytics tools

4. Purpose of Collection and Use

We collect and use your personal information for the following purposes:

• To deliver the Walk-In Flow Guide and related educational content
• To send you information about coat-hook placement and walk-in flow basics
• To respond to your inquiries and provide customer support
• To improve our website and educational materials
• To comply with legal obligations and enforce our terms
• To analyze usage patterns and optimize user experience

5. Consent

By submitting your information through our website, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. You may withdraw your consent at any time by contacting us at privacy@walkinflow.ca, subject to legal or contractual restrictions.

6. Disclosure of Information

We do not sell, rent, or trade your personal information. We may disclose your information to:

• Service Providers: Third-party vendors who assist with email delivery, website hosting, analytics, and payment processing
• Legal Authorities: When required by law or to protect our rights, safety, or property
• Business Transfers: In connection with a merger, acquisition, or sale of assets

All third-party service providers are contractually obligated to maintain the confidentiality and security of your information.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption of data in transit and at rest
• Secure server infrastructure
• Regular security audits and updates
• Access controls and authentication protocols
• Employee training on data protection practices

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we securely delete or anonymize it.

9. Your Rights Under PIPEDA

Under PIPEDA, you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Withdrawal of Consent: Withdraw your consent to our use of your information
• Account for Use: Receive an explanation of how your information has been used
• Challenge Compliance: File a complaint with the Office of the Privacy Commissioner of Canada

To exercise these rights, please contact us at privacy@walkinflow.ca.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. For detailed information, please see our Cookie Policy.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

12. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we discover that we have collected information from a child, we will promptly delete it.

13. International Data Transfers

Your information is primarily stored and processed in Canada. If we transfer data outside Canada, we ensure appropriate safeguards are in place to protect your information in accordance with PIPEDA.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

15. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us at:

Privacy Officer
Home Entry Coat Hook Placement & Walk-In Flow Basics
Calgary, Alberta, Canada
Email: privacy@walkinflow.ca
General Inquiries: hello@walkinflow.ca

You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.

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Terms of Service

Effective Date: December 15, 2025

Last Updated: December 15, 2025

1. Acceptance of Terms

By accessing or using the services provided by Home Entry Coat Hook Placement & Walk-In Flow Basics ("Company," "we," "us," "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use our services.

2. Description of Services

We provide educational content and resources related to coat-hook placement and walk-in flow basics in Canadian home entryways. Our services include digital guides, email newsletters, and educational materials (collectively, "Services").

3. Educational Purpose Only

All content provided through our Services is for educational and informational purposes only. We do not guarantee any specific outcomes, results, or improvements in home organization, tidiness, or lifestyle quality. The information provided should not be considered professional advice. You are solely responsible for how you implement any suggestions or information from our materials.

4. Eligibility

You must be at least 18 years of age to use our Services. By using our Services, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.

5. User Account and Registration

To access certain features of our Services, you may be required to provide personal information such as your name, email address, and province. You agree to provide accurate, current, and complete information and to update it as necessary. You are responsible for maintaining the confidentiality of any account credentials.

6. Acceptable Use

You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree not to:

• Use our Services in any way that violates Canadian federal, provincial, or local laws
• Engage in any conduct that restricts or inhibits anyone's use of the Services
• Transmit any harmful code, viruses, or malicious software
• Reproduce, distribute, or create derivative works from our content without permission
• Use automated systems to access the Services without our consent
• Attempt to gain unauthorized access to our systems or networks
• Impersonate any person or entity or misrepresent your affiliation

7. Intellectual Property Rights

All content, materials, trademarks, logos, and intellectual property provided through our Services are owned by or licensed to Home Entry Coat Hook Placement & Walk-In Flow Basics. You are granted a limited, non-exclusive, non-transferable license to access and use our content for personal, non-commercial purposes only. You may not copy, modify, distribute, sell, or create derivative works without our express written permission.

8. Payment and Fees

Certain Services may require payment. All fees are stated in Canadian dollars (CAD). By purchasing our Services, you agree to pay all applicable fees. Payment processing is handled through secure third-party payment processors. We do not store your payment card information.

9. No Guarantees or Warranties

We make no representations or warranties regarding the accuracy, reliability, or completeness of our content. Our Services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that our Services will be uninterrupted, secure, or error-free.

10. Limitation of Liability

To the maximum extent permitted by applicable Canadian law, Home Entry Coat Hook Placement & Walk-In Flow Basics shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or use, arising out of or related to your use of our Services, even if we have been advised of the possibility of such damages. Our total liability for any claim arising from these Terms or the Services shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless Home Entry Coat Hook Placement & Walk-In Flow Basics and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from your use of the Services, your violation of these Terms, or your violation of any rights of third parties.

12. User Responsibilities

You are solely responsible for:

• Your use of the information and materials provided through our Services
• Any decisions you make based on our educational content
• Maintaining the security of your account credentials
• All activity that occurs under your account
• Compliance with applicable laws in your jurisdiction

13. Termination

We reserve the right to suspend or terminate your access to our Services at any time, with or without notice, for any reason, including violation of these Terms. Upon termination, your right to use the Services will immediately cease. Sections of these Terms that by their nature should survive termination shall survive, including but not limited to intellectual property provisions, disclaimers, and limitations of liability.

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any disputes arising from these Terms or the Services shall be subject to the exclusive jurisdiction of the courts located in Calgary, Alberta, Canada.

15. Dispute Resolution

In the event of any dispute, claim, or controversy arising out of or relating to these Terms or the Services, the parties agree to first attempt to resolve the matter through good faith negotiation. If the dispute cannot be resolved through negotiation within thirty (30) days, either party may pursue resolution through the courts of Alberta, Canada.

16. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website with a revised "Last Updated" date. Your continued use of our Services after changes become effective constitutes acceptance of the modified Terms.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, and Cookie Policy, constitute the entire agreement between you and Home Entry Coat Hook Placement & Walk-In Flow Basics regarding the Services and supersede all prior agreements and understandings.

19. Contact Information

If you have questions about these Terms, please contact us at:

Legal Department
Home Entry Coat Hook Placement & Walk-In Flow Basics
Calgary, Alberta, Canada
Email: legal@walkinflow.ca
General Inquiries: hello@walkinflow.ca

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Refund Policy

Effective Date: December 15, 2025

Last Updated: December 15, 2025

1. Our Commitment

Home Entry Coat Hook Placement & Walk-In Flow Basics is committed to your satisfaction. We offer a clear and fair refund policy for all digital products and services purchased through our platform.

2. 14-Day Digital Satisfaction Guarantee

We offer a 14-day money-back guarantee on all digital products. If you are not satisfied with your purchase for any reason, you may request a full refund within fourteen (14) days of your purchase date. This guarantee applies to all paid educational materials, guides, courses, and digital content.

3. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• The refund request must be made within 14 days of the original purchase date
• The purchase must have been made directly through our website or authorized payment channels
• You must provide your original order information (order number, email address, purchase date)
• The request must be submitted via our official refund request channels

4. How to Request a Refund

To request a refund, please follow these steps:

• Step 1: Email us at refunds@walkinflow.ca with the subject line "Refund Request"
• Step 2: Include your full name, email address used for purchase, order number, and purchase date
• Step 3: Briefly explain your reason for the refund request (optional but helpful for improving our services)
• Step 4: Allow up to 3 business days for our team to review your request
• Step 5: Once approved, refunds are processed within 5-7 business days to your original payment method

5. Refund Processing Timeline

Once your refund request is approved:

• You will receive email confirmation of the approval within 3 business days
• The refund will be processed to your original payment method within 5-7 business days
• Depending on your financial institution, it may take an additional 3-5 business days for the refund to appear in your account
• You will receive a final confirmation email once the refund has been successfully processed

6. Non-Refundable Items and Exceptions

The following are not eligible for refunds:

• Purchases made more than 14 days prior to the refund request
• Free educational materials, guides, or promotional content
• Services that have been fully delivered and consumed (e.g., live consultations that have already occurred)
• Products purchased through unauthorized third-party resellers
• Refund requests made in violation of our Terms of Service or Acceptable Use Policy

7. Partial Refunds

In certain situations, partial refunds may be granted at our discretion. This may apply when:

• Only a portion of a bundled product or service was accessed or consumed
• Technical issues prevented full access to the product for a portion of the guarantee period
• Special circumstances warrant partial compensation

8. Subscription Cancellations

If you have purchased a subscription-based service:

• You may cancel your subscription at any time through your account settings or by contacting refunds@walkinflow.ca
• Cancellations take effect at the end of the current billing period
• You will retain access to the service until the end of the paid period
• No refunds are provided for partial months or unused portions of subscription periods, except within the initial 14-day guarantee period

9. Fraudulent Purchases and Chargebacks

If you initiate a chargeback or payment dispute with your financial institution instead of contacting us directly, we reserve the right to:

• Suspend or terminate your account access immediately
• Pursue the dispute through our payment processor
• Deny future purchases and refund requests

We encourage you to contact us at refunds@walkinflow.ca to resolve any payment concerns before initiating a chargeback.

10. Technical Issues and Service Interruptions

If you experience technical difficulties accessing purchased content due to issues on our end:

• Contact our support team at hello@walkinflow.ca immediately
• We will work to resolve the technical issue promptly
• If the issue cannot be resolved within a reasonable timeframe, a full refund may be issued
• The 14-day guarantee period may be extended in cases of prolonged technical issues

11. Currency and Exchange Rates

All purchases and refunds are processed in Canadian Dollars (CAD). If your original payment was made in a different currency:

• The refund will be issued in the same currency as the original purchase
• Exchange rate fluctuations may result in slight variations in the refunded amount
• We are not responsible for currency conversion fees charged by your financial institution

12. Contact for Refund Inquiries

For all refund-related questions or concerns, please contact:

Refunds Department
Home Entry Coat Hook Placement & Walk-In Flow Basics
Calgary, Alberta, Canada
Email: refunds@walkinflow.ca
General Inquiries: hello@walkinflow.ca

13. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on our website with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.

14. Governing Law

This Refund Policy is governed by the laws of the Province of Alberta and the federal laws of Canada. Any disputes regarding refunds shall be subject to the exclusive jurisdiction of the courts located in Calgary, Alberta, Canada.

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Cookie Policy

Effective Date: December 15, 2025

Last Updated: December 15, 2025

1. Introduction

This Cookie Policy explains how Home Entry Coat Hook Placement & Walk-In Flow Basics ("we," "us," "our") uses cookies and similar tracking technologies on our website. This policy provides transparency about the data we collect, why we collect it, and how you can control your preferences.

2. What Are Cookies

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. Cookies help websites recognize your device and store information about your preferences or past actions. They enable websites to function properly and provide a better user experience.

3. Types of Cookies We Use

We use the following categories of cookies:

Essential Cookies: These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and accessibility. You cannot opt out of these cookies as the website would not function properly without them.

Functional Cookies: These cookies enable enhanced functionality and personalization, such as remembering your preferences, language settings, and region. They may be set by us or by third-party providers whose services we use on our website.

Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website's performance and user experience.

Marketing Cookies: These cookies are used to track visitors across websites to display relevant and engaging advertisements. They may be set by us or by third-party advertising partners with our permission.

4. Specific Cookies We Use

The following table lists the specific cookies used on our website:

• cookie_consent: Stores your cookie consent preferences (Essential, 1 year)
• session_id: Maintains your session state across pages (Essential, Session)
• user_preferences: Stores your language and region preferences (Functional, 1 year)
• _ga, _gid: Google Analytics cookies for tracking website usage (Analytics, 2 years / 24 hours)
• form_data: Temporarily stores form information for convenience (Functional, Session)

5. Why We Use Cookies

We use cookies for the following purposes:

• To ensure the proper functioning and security of our website
• To remember your preferences and settings
• To understand how visitors use our website and identify areas for improvement
• To analyze traffic patterns and optimize website performance
• To deliver relevant content and personalized experiences
• To measure the effectiveness of our marketing campaigns
• To prevent fraud and enhance website security

6. Third-Party Cookies

Some cookies on our website are set by third-party services we use. These may include:

• Google Analytics: For website usage analytics and performance monitoring
• Social Media Platforms: For social sharing functionality and engagement tracking
• Email Service Providers: For email delivery and campaign tracking
• Payment Processors: For secure payment processing and fraud prevention

These third parties may use cookies to collect information about your online activities across different websites. We do not control these third-party cookies and recommend reviewing their respective privacy policies.

7. Your Consent

When you first visit our website, you will see a cookie consent banner. By clicking "Accept," you consent to our use of all cookies as described in this policy. By clicking "Decline," you opt out of non-essential cookies, though some website functionality may be limited. You can withdraw or modify your consent at any time through your browser settings or by contacting us at cookies@walkinflow.ca.

8. How to Control Cookies

You have several options to control or delete cookies:

Browser Settings: Most web browsers allow you to control cookies through their settings. You can typically find these settings in the "Options" or "Preferences" menu of your browser. You can set your browser to block or alert you about cookies.

Browser-Specific Instructions:

• Google Chrome: Settings > Privacy and security > Cookies and other site data
• Mozilla Firefox: Settings > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Cookies and website data
• Microsoft Edge: Settings > Cookies and site permissions > Cookies and site data

Opt-Out Tools: You can opt out of analytics cookies by using tools such as the Google Analytics Opt-out Browser Add-on.

9. Consequences of Disabling Cookies

If you choose to disable cookies, some features of our website may not function properly. This may include:

• Inability to save your preferences or settings
• Limited access to certain website features
• Reduced personalization of content
• Need to re-enter information on subsequent visits
• Impaired website performance or functionality

10. Mobile Device Identifiers

When you access our website through a mobile device, we may collect mobile device identifiers and similar technologies. You can control these through your device's privacy settings.

11. Cookie Retention Periods

Cookies are stored for varying lengths of time:

• Session Cookies: Deleted when you close your browser
• Persistent Cookies: Remain on your device for a set period (ranging from 24 hours to 2 years) or until you delete them

The specific retention period for each cookie is listed in Section 4 of this policy.

12. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business practices. We will post any updates on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

13. Do Not Track Signals

Some browsers have a "Do Not Track" feature that signals websites you visit that you do not want to have your online activity tracked. Our website currently does not respond to "Do Not Track" signals, but you can control cookies through the methods described in this policy.

14. Children's Privacy

Our website is not intended for children under 18 years of age. We do not knowingly collect information from children through cookies or other tracking technologies.

15. Contact Us About Cookies

If you have questions, concerns, or requests regarding our use of cookies, please contact us at:

Cookie Compliance Officer
Home Entry Coat Hook Placement & Walk-In Flow Basics
Calgary, Alberta, Canada
Email: cookies@walkinflow.ca
Privacy Inquiries: privacy@walkinflow.ca
General Inquiries: hello@walkinflow.ca